000 | 01595cam a2200373 a 4500 | ||
---|---|---|---|
001 | 4032974 | ||
003 | OSt | ||
005 | 20250513100028.0 | ||
008 | 980302s1998 cau b 001 0 eng c | ||
010 | _a 98015900 | ||
020 | _a0787941581 (hc. : alk. paper) | ||
040 |
_aDNLM/DLC _cDLC _dDLC |
||
082 | 0 | 0 |
_a610.696 BAK 1998 23922 _b23922 |
100 | 1 |
_aBaker, Susan Keane. _93120 |
|
245 | 1 | 0 |
_aManaging patient expectations / _bthe art of finding and keeping loyal patients / _cSusan Keane Baker. |
260 |
_aSan Francisco : _bJossey Bass Publishers, _c1998. |
||
300 |
_axv, 281 p. ; _c24 cm. |
||
504 | _aIncludes bibliographical references (p. 261-269) and index. | ||
650 | 0 |
_aPatient satisfaction. _93121 |
|
650 | 0 |
_aPhysician and patient. _93122 |
|
650 | 0 |
_aAmbulatory medical care. _93123 |
|
650 | 0 |
_aConsumer satisfaction. _91787 |
|
650 | 1 | 2 |
_aPatient Satisfaction. _93124 |
650 | 2 | 2 |
_aOutpatients _xpsychology. _93125 |
650 | 2 | 2 |
_aKnowledge, Attitudes, Practice. _93126 |
650 | 2 | 2 |
_aPatient Participation. _93127 |
650 | 2 | 2 |
_aPhysician-Patient Relations. _93128 |
856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley042/98015900.html |
856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley034/98015900.html |
856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix06/98015900.html |
|
906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
942 |
_2ddc _cBK _n0 |
||
999 |
_c19109 _d19109 |