000 01595cam a2200373 a 4500
001 4032974
003 OSt
005 20250513100028.0
008 980302s1998 cau b 001 0 eng c
010 _a 98015900
020 _a0787941581 (hc. : alk. paper)
040 _aDNLM/DLC
_cDLC
_dDLC
082 0 0 _a610.696 BAK 1998 23922
_b23922
100 1 _aBaker, Susan Keane.
_93120
245 1 0 _aManaging patient expectations /
_bthe art of finding and keeping loyal patients /
_cSusan Keane Baker.
260 _aSan Francisco :
_bJossey Bass Publishers,
_c1998.
300 _axv, 281 p. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 261-269) and index.
650 0 _aPatient satisfaction.
_93121
650 0 _aPhysician and patient.
_93122
650 0 _aAmbulatory medical care.
_93123
650 0 _aConsumer satisfaction.
_91787
650 1 2 _aPatient Satisfaction.
_93124
650 2 2 _aOutpatients
_xpsychology.
_93125
650 2 2 _aKnowledge, Attitudes, Practice.
_93126
650 2 2 _aPatient Participation.
_93127
650 2 2 _aPhysician-Patient Relations.
_93128
856 4 2 _3Contributor biographical information
_uhttp://www.loc.gov/catdir/bios/wiley042/98015900.html
856 4 2 _3Publisher description
_uhttp://www.loc.gov/catdir/description/wiley034/98015900.html
856 4 _3Table of Contents
_uhttp://www.loc.gov/catdir/toc/onix06/98015900.html
906 _a7
_bcbc
_corignew
_d1
_eocip
_f19
_gy-gencatlg
942 _2ddc
_cBK
_n0
999 _c19109
_d19109