| 000 | 01013cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 14861167 | ||
| 003 | OSt | ||
| 005 | 20250508094615.0 | ||
| 008 | 070522s2007 nyua b 000 0 eng | ||
| 010 | _a 2007929466 | ||
| 020 | _a9781595620163 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 082 | 0 | 0 |
_a658.3 FLE 2007 23900 _b23900 |
| 100 | 1 |
_aFleming, John Howland. _93045 |
|
| 245 | 1 | 0 |
_aHuman sigma : _bmanaging the employee-customer encounter / _cJohn H. Fleming, Jim Asplund. |
| 260 |
_aNew York : _bGallup Press, _cc2007. |
||
| 300 |
_a313 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [289]-313). | ||
| 650 | 0 |
_aCustomer relations. _91105 |
|
| 650 | 0 |
_aConsumer satisfaction. _91787 |
|
| 650 | 0 |
_aSales management. _92522 |
|
| 700 | 1 |
_aAsplund, Jim. _93046 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy0804/2007929466.html |
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK _n0 |
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| 999 |
_c19089 _d19089 |
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