| 000 | 00771cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 17330789 | ||
| 003 | OSt | ||
| 005 | 20250117110900.0 | ||
| 008 | 120604s2013 nyu 001 0 eng | ||
| 010 | _a 2012021284 | ||
| 020 | _a9780814431993 | ||
| 040 |
_cRLKU _bENG |
||
| 082 | 0 | 0 |
_a658.8 JEF 2013 22044 _222044 |
| 100 | 1 |
_aToister, Jeff. _91413 |
|
| 245 | 1 | 0 |
_aService failure : _bthe real reasons employees struggle with customer service and what you can do about it / _cJeff Toister. |
| 260 |
_aNew York : _bAmerican Management Association, _c2013. |
||
| 300 |
_av, 202 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _91414 |
|
| 650 | 0 |
_aCustomer relations. _91105 |
|
| 650 | 0 |
_aEmployees _xTraining of. _91415 |
|
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c18416 _d18416 |
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