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	1.	Unselling : stop selling, start connecting / Scott Stratten. by Stratten, Scott Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, 2014 Online access: Cover image Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.8 STR 21588. Found in Open Library: Place hold Add to cart (remove)
	2.	Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 2013 Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.8 JEF 2013 22044. Found in Open Library: Place hold Add to cart (remove)
	3.	Oversubscribed : how to get people lining up to do business with you / Daniel Priestley. by Priestley, Daniel Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Capstone, 2015 Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.8 PRI 2015 23191. Found in Open Library: Place hold Add to cart (remove)
	4.	Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- Jaffe, David, 1963- Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, CA : Jossey-Bass, A Wiley Brand, [2015] Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 PRI 2015 23369. Found in Open Library: Place hold Add to cart (remove)
	5.	Customer-centric marketing : building relationships and creating advocates in the age of the consumer / Aldo Cundari. by Cundari, Aldo Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015 Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 CUN 23467. Found in Open Library: Place hold Add to cart (remove)
	6.	The end of business as usual : rewire the way you work to succeed in the consumer revolution / Brian Solis. by Solis, Brian Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2012 Online access: Cover image Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.872 SOL 2012 23526. Found in Open Library: Place hold Add to cart (remove)
	7.	Managing customers through economic cycles / John McKean. by McKean, John, 1956- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex : John Wiley & Sons, 2010 Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 MCK 2010 23613. Found in Open Library: Place hold Add to cart (remove)
	8.	The book of business awesome [electronic resource] : how engaging your customers and employees can make your business thrive / Scott Stratten. by Stratten, Scott Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., c2012 Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 STR 2012 23637. Found in Open Library: Place hold Add to cart (remove)

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