Managing patient expectations / the art of finding and keeping loyal patients / Susan Keane Baker.

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Material type: Text

TextPublication details: San Francisco : Jossey Bass Publishers, 1998.Description: xv, 281 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	RLKU Library & Information Resource Centre	MGT	610.696 BAK 1998 23922 (Browse shelf(Opens below))	Available		23922

Includes bibliographical references (p. 261-269) and index.

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