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	1.	Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson. by Robson, Kevin Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Chichester, U.K. : Wiley, 2013 Online access: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 ROB 2013 23169. Found in Open Library: Place hold Add to cart (remove)
	2.	Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- Jaffe, David, 1963- Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: San Francisco, CA : Jossey-Bass, A Wiley Brand, [2015] Availability: Items available for loan: RLKU Library & Information Resource Center (1)Call number: 658.812 PRI 2015 23369. Found in Open Library: Place hold Add to cart (remove)

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