Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.

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Material type: Text

TextPublication details: New York : Gallup Press, c2007.Description: 313 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	RLKU Library & Information Resource Centre	MGT	658.3 FLE 2007 23900 (Browse shelf(Opens below))	Available		23900

Includes bibliographical references (p. [289]-313).

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