No excuses : a business process approach to managing operational risk / Dennis I. Dickstein, Robert H. Flast.

By:

Dickstein, Dennis I, 1952-

Contributor(s):

Flast, Robert H

Material type: Text

TextPublication details: Hoboken, N.J. : Wiley, c2009.Description: xi, 308 p. : ill. ; 24 cmISBN:

9780470227534 (cloth)
0470227532 (cloth)

Subject(s):

DDC classification:

658.155 DIC 2009 23476 22 23476

LOC classification:

HD61 .D53 2009

Online resources:

Table of contents only

Contents:

Surviving a series of unfortunate events -- What is operational risk? -- What is business process management? -- Integrating process and risk frameworks : prologue -- Aligning risk appetite with business goals -- Determining potential risk of business processes -- Monitoring process and risk -- Active risk and process management -- Integrating process and risk frameworks : epilogue -- Role of technology -- Role of outsourcing and offshoring -- Role of organizations -- Role of corporate governance -- Changing corporate culture -- Preventing another series of unfortunate events.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	RLKU Library & Information Resource Centre	MGT	658.155 DIC 2009 23476 (Browse shelf(Opens below))	Available		23476

Includes bibliographical references and index.

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