Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

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Material type: Text

TextPublication details: New York : American Management Association, 2013.Description: v, 202 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	RLKU Library & Information Resource Centre LAW Shelf	Law	658.8 JEF 2013 22044 (Browse shelf(Opens below))	Available		22044

Includes index.

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