TY  - BOOK
AU  - Baker,Susan Keane
TI  - Managing patient expectations: the art of finding and keeping loyal patients 
SN  - 0787941581 (hc. : alk. paper)
U1  - 610.696 BAK 1998 23922 
PY  - 1998///
CY  - San Francisco
PB  - Jossey Bass Publishers
KW  - Patient satisfaction
KW  - Physician and patient
KW  - Ambulatory medical care
KW  - Consumer satisfaction
KW  - Patient Satisfaction
KW  - Outpatients
KW  - psychology
KW  - Knowledge, Attitudes, Practice
KW  - Patient Participation
KW  - Physician-Patient Relations
N1  - Includes bibliographical references (p. 261-269) and index
UR  - http://www.loc.gov/catdir/bios/wiley042/98015900.html
UR  - http://www.loc.gov/catdir/description/wiley034/98015900.html
UR  - http://www.loc.gov/catdir/toc/onix06/98015900.html
ER  -