Fleming, John Howland. <br/><br/>
Human sigma :  managing the employee-customer encounter / 
John H. Fleming, Jim Asplund. 
 - New York :  Gallup Press,  c2007. 
 - 313 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [289]-313). 
<br/><br/><label>ISBN: </label>9781595620163 (alk. paper) 
<br/><br/><label>LCCN: </label>2007929466 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Consumer satisfaction.<br/>Sales management.
<br/><br/><label>Dewey Class. No.: </label>658.3 FLE 2007 23900  / 23900