TY  - BOOK
AU  - Stratten,Scott
TI  - The book of business awesome: how engaging your customers and employees can make your business thrive 
SN  - 9781118315460 (epub)
AV  - HF5415.55 
U1  - 658.812 STR 2012 23637 23
PY  - 2012///
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons, Inc.
KW  - Relationship marketing
KW  - Customer relations
KW  - Management
N1  - How one man changed a billion-dollar brand -- Marketing is a verb -- Remarry your current customers -- The sun rises online
ER  -