TY  - BOOK
AU  - Blunt, Carolyn
AU  - Hill-Wilson, Martin
TI  - Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation 
U1  - 658.812 BLU 2013 23395 
PY  - 2013///
CY  - U.K
PB  - John Wiley and sons inc
N1  - include index
ER  -