Blunt, Carolyn <br/><br/>
Delivering effective social customer service:  how to redefine the way you manage customer experience and your corporate reputation / 
Carolyn Blunt, Martin Hill-Wilson 
 - U.K:  John Wiley and sons inc,  2013. 
 - 238 p. : 
<br/><br/> include index 
<br/><br/><label>Dewey Class. No.: </label>658.812 BLU 2013 23395  / 23395