TY  - BOOK
AU  - Pugh,Katrina
TI  - Sharing hidden know-how: how managers solve thorny problems with the knowledge jam 
T2  - J-b us non-franchise leadership
SN  - 9780470876817 (hardback)
U1  - 658.4038 PUG 23331 22
PY  - 2011///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Knowledge management
KW  - Organizational learning
KW  - Management
N1  - Includes bibliographical references and index
N2  - "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher
ER  -