.JPG)
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
Material type:
TextPublication details: New York : Gallup Press, c2007.Description: 313 p. : ill. ; 24 cmISBN: - 9781595620163 (alk. paper)
- 658.3 FLE 2007 23900 23900
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RLKU Library & Information Resource Centre | MGT | 658.3 FLE 2007 23900 (Browse shelf(Opens below)) | Available | 23900 |
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Includes bibliographical references (p. [289]-313).
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