Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh.

By:

Pugh, Katrina

Material type: Text

TextSeries: J-b us non-franchise leadership ; 387Publication details: San Francisco, CA : Jossey-Bass, 2011.Edition: 1st edDescription: xxiii, 248 p. : ill. ; 24 cmISBN:

9780470876817 (hardback)
0470876816 (hardback)

Subject(s):

DDC classification:

658.4038 PUG 23331 22 23331

Other classification:

BUS041000

Summary: "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	RLKU Library & Information Resource Center Management	Management	658.4038 PUG 23331 (Browse shelf(Opens below))	Available		23331

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Includes bibliographical references and index.

"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher.

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