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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type:
TextPublication details: New York : American Management Association, 2013.Description: v, 202 p. ; 24 cmISBN: - 9780814431993
- 658.8 JEF 2013 22044 22044
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RLKU Library & Information Resource Center Law | Law | 658.8 JEF 2013 22044 (Browse shelf(Opens below)) | Available | 22044 |
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| 658.4 MAR 2012 23233 Here's The Pitch How to Pitch your Business to Anyone,get Funded,and Win Clients / | 658.4 VEL 2008 23162 Green IT: reduce your information system's environmental impact while adding to the bottom line / | 658.4092 KOU 2011 21924 Strenghtening credibility : a leader's workbook / | 658.8 JEF 2013 22044 Service failure : the real reasons employees struggle with customer service and what you can do about it / | 658.8 PRI 2015 23191 Oversubscribed : how to get people lining up to do business with you / | 658.8 STR 21588 Unselling : stop selling, start connecting / | 658.812 ROB 2013 23169 Service-ability : create a customer centric culture and gain competitive advantage / |
Includes index.
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