Normal view MARC view ISBD view

Service-ability : (Record no. 18640)

MARC details
000 -LEADER
fixed length control field	01844cam a2200349 a 4500
001 - CONTROL NUMBER
control field	17711316
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20250214122104.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	130425s2013 enka e b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2012540502
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781118345566
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	1118345568
035 ## - SYSTEM CONTROL NUMBER
System control number	(OCoLC)ocn823690854
040 ## - CATALOGING SOURCE
Original cataloging agency	AU@
Language of cataloging	eng
Transcribing agency	AU@
Modifying agency	OCLCO
--	UAB
--	DLC
042 ## - AUTHENTICATION CODE
Authentication code	lccopycat
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812 ROB 2013 23169
Item number	23169
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Robson, Kevin.
9 (RLIN)	1786
245 10 - TITLE STATEMENT
Title	Service-ability :
Remainder of title	create a customer centric culture and gain competitive advantage /
Statement of responsibility, etc.	Kevin Robson.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Chichester, U.K. :
Name of publisher, distributor, etc.	Wiley,
Date of publication, distribution, etc.	2013.
300 ## - PHYSICAL DESCRIPTION
Extent	xvi, 261 p. :
Other physical details	ill. ;
Dimensions	24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
520 ## - SUMMARY, ETC.
Summary, etc.	Ostensibly, customer service lies in the area of marketing and strategy, however Service-Ability is also about management and organizational behaviour, and the book ranges deeply into these areas to make its point. The scope of Marketing has changed in the last ten years and the books key argument is the need to re-think the way we structure, manage, lead and organize our corporate bodies to be better able to achieve total customer centricity and develop lasting relationships with customers.
520 ## - SUMMARY, ETC.
Summary, etc.	Leadership.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
9 (RLIN)	1414
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
9 (RLIN)	1787
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Publisher description
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy1310/2012540502-d.html">http://www.loc.gov/catdir/enhancements/fy1310/2012540502-d.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Table of contents only
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy1310/2012540502-t.html">http://www.loc.gov/catdir/enhancements/fy1310/2012540502-t.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified	Contributor biographical information
Uniform Resource Identifier	<a href="http://www.loc.gov/catdir/enhancements/fy1311/2012540502-b.html">http://www.loc.gov/catdir/enhancements/fy1311/2012540502-b.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	copycat
d	2
e	ncip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Books
Suppress in OPAC	No

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			Law	RLKU Library & Information Resource Center	RLKU Library & Information Resource Center	Law	02/14/2025		658.812 ROB 2013 23169	23169	02/14/2025	02/14/2025	Books