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Service failure : (Record no. 18416)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00771cam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 17330789 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250117110900.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120604s2013 nyu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2012021284 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814431993 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | RLKU |
| Language of cataloging | ENG |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 JEF 2013 22044 |
| Edition number | 22044 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Toister, Jeff. |
| 9 (RLIN) | 1413 |
| 245 10 - TITLE STATEMENT | |
| Title | Service failure : |
| Remainder of title | the real reasons employees struggle with customer service and what you can do about it / |
| Statement of responsibility, etc. | Jeff Toister. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | American Management Association, |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v, 202 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 1414 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 1105 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Employees |
| General subdivision | Training of. |
| 9 (RLIN) | 1415 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Law | RLKU Library & Information Resource Center | RLKU Library & Information Resource Center | Law | 01/17/2025 | 658.8 JEF 2013 22044 | 22044 | 01/17/2025 | 01/17/2025 | Books |