.JPG)
Managing patient expectations / the art of finding and keeping loyal patients /
Baker, Susan Keane.
Managing patient expectations / the art of finding and keeping loyal patients / Susan Keane Baker. - San Francisco : Jossey Bass Publishers, 1998. - xv, 281 p. ; 24 cm.
Includes bibliographical references (p. 261-269) and index.
0787941581 (hc. : alk. paper)
98015900
Patient satisfaction.
Physician and patient.
Ambulatory medical care.
Consumer satisfaction.
Patient Satisfaction.
Outpatients--psychology.
Knowledge, Attitudes, Practice.
Patient Participation.
Physician-Patient Relations.
610.696 BAK 1998 23922 / 23922
Managing patient expectations / the art of finding and keeping loyal patients / Susan Keane Baker. - San Francisco : Jossey Bass Publishers, 1998. - xv, 281 p. ; 24 cm.
Includes bibliographical references (p. 261-269) and index.
0787941581 (hc. : alk. paper)
98015900
Patient satisfaction.
Physician and patient.
Ambulatory medical care.
Consumer satisfaction.
Patient Satisfaction.
Outpatients--psychology.
Knowledge, Attitudes, Practice.
Patient Participation.
Physician-Patient Relations.
610.696 BAK 1998 23922 / 23922