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Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation /

Blunt, Carolyn

Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt, Martin Hill-Wilson - U.K: John Wiley and sons inc, 2013. - 238 p. :

include index

Dewey Class. No.: 658.812 BLU 2013 23395 / 23395

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