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Service failure : the real reasons employees struggle with customer service and what you can do about it /
Toister, Jeff.
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. - New York : American Management Association, 2013. - v, 202 p. ; 24 cm.
Includes index.
9780814431993
2012021284
Customer services.
Customer relations.
Employees--Training of.
658.8 JEF 2013 22044
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. - New York : American Management Association, 2013. - v, 202 p. ; 24 cm.
Includes index.
9780814431993
2012021284
Customer services.
Customer relations.
Employees--Training of.
658.8 JEF 2013 22044